FAQ Categories
BACKGROUND, EDUCATION, CERTIFICATIONS, EXPERIENCE & LICENSURE:
What education and/or training do you have that relates to what you do as tax professionals?
How did you get started doing this type of work?
What license do you currently have?
What types of insurance and businesses permits does your firm have?
Because we are in a very highly regulated industry as tax advisory and resolution professionals, we carry the following insurance: Professional liability, E&O (Errors and Omissions), Cybertheft, Property and Casualty, and Worker’s Compensation insurance. In addition, we also carry applicable city business permit to operate (i.e., City of Irvine).
How long have you been in this profession?
What types of industries have you had the most experience with?
What types of clients have you worked with in the past?
We have worked with clients such as small to midsize companies, individuals, and estates. However, we are focused on working within our industrial specialties such as with realtors, online coaches, tech professionals, attorneys and healthcare professionals.
What types of engagements do you enjoy the most?
We have experienced the most success when it comes to helping people resolve their tax issues and helping them set up a system that will achieve ongoing success and reduce overall anxiety when dealing with taxes.
Our goal is to help our clients achieve good standing with the IRS or State Tax Board and to minimize their taxes through our proactive tax advisory services.
We truly enjoy helping people see exactly what is going on with their case with the IRS or State Tax Board by coaching and guiding on actionable steps to successfully navigate their way out of these tax situations
I am interested in working with WiseUp Tax Group! How do I submit my resume?
At this moment, in time, we are looking to onboard for key positions to build our client success relationship department:
- Certified Public Accountant (CPA) or Enrolled Agent (EA) Tax resolution associate.
- Certified Public Accountant (CPA) or Enrolled Agent (EA) Tax advisory associate.
- Client Case Success Relationship Manager.
You may submit your resume to info@wiseuptax.com and the subject line please write “CPA or EA tax resolution candidate (first and last name of candidate)”
Due to high volume of calls, please do not call to inquire. We will reach out to you once we’ve selected you for an interview.
How do you keep up-to-date with the latest news from the IRS, State, Revenue Boards, or any other new Tax updates?
We take pride and have a fiduciary duty to our clients to allocate substantial amount of time and resources in attending multiple continuing education, conferences, and courses in order to keep ourselves up-to-date with the IRS, State Revenue Board, or any other new Tax Updates.
We believe in quality control when it comes to our delivery and execution for our tax advisory and resolution projects.
Fees :
How do you normally structure your fees per engagement type?
Generally, we have a value based flat fee pricing structure to cover work scope items before any applicable out of scope or ad hoc hourly consulting fees.
We will further advise you which items would be covered by our engagement versus not covered in our engagement letters (contracts).
We generally do not charge hourly rates unless it is a one time engagement where we do not anticipate a recurring engagement and on a per-diem basis.
What forms of payment do you accept?
We accept all major credit cards (American Express, Discover, Visa, MasterCard), Wire Transfer, Apple or Google Pay, E-Check, Money Orders, Cashier’s check, and Zelle payments.
Please note that on engagement with monthly payments, you will be required to be on auto debit authorization.
On credit cards or wire transfers, we do charge an extra 4% to cover the fees associated with processing the transactions on auto debits or wire transfer.
Why do you adopt value-based pricing over just charging hourly?
We adopt this because we find we are able to better focus on delivering excellent value, quality of service, and results rather than time spent. Simply put, it’s a win-win solution that reduces the anxiety for both sides and to focus on delivering the best results possible.
There are some tax professionals that don’t charge retainer like you do. Is there a reason why you charge retainer upfront?
Every tax professional have different approaches on how they do business.
Because we are are in a very highly regulated industry and that we do have staffing, overhead costs, and contingencies to consider when first delivering on projects, charging retainer upfront helps us help you in covering the costs associated with delivering you the best results possible.
Do you offer flexible payment plans for your fees?
We do offer flexible payment plans. Typically, we require monthly payments with an auto debit authorization agreement after the initial enrollment fee is paid if you are not able to do the total amount up front.
If you do not wish to make auto debit monthly payments, you may simply have the option to pay the entire amount up front or half down to start with and the remainder due within 30 days (auto-debit authorization required).
Either way, we will work with you on what makes sense for both parties.
I don't like to do monthly payments. Do you have an option for me to just make a lump sum payment instead?
Absolutely, you can definitely do a lump sum payment instead. You may do half up front first, then half due 30 days later.
I see that you have a policy for monthly payments that you must be on auto-debit. Can I just manually pay my invoice instead?
Our policy is to have our clients on auto-debit for those on monthly plans with us. This is to ensure that we can focus on delivering the best quality and results possible on a given project.
Alternatively, if you wish to not pay monthly, you may instead pay a lump sum amount to opt out of auto-debit.
Do you provide any professional offers?
We believe that our service is more than enough to provide the value, quality of service, and the results that do not necessitate promotional offers.
Will the these fees on the project ever exceeded the price I initially quoted?
Generally speaking, our project engagements are determined by variety of factors such as project complexity, length, resources required, and value provided to the client. Because every project is unique, there may be projects that require additional time or services outside the scope of the original engagement. In these situations, we will communicate with you that additional fees may be due.
In short, the initial project scope and work covered as agreed upon will always be the fees covered in the engagement letter, but if anything outside of it is not covered and is required to be delivered upon, then additional fees or new engagement will apply.
What do you mean by when you charge for a service item “outside the scope of the engagement”? Can you give me an example?
If something is “outside the scope” of our original engagement, it means that the project we agreed to work on when you first engaged us did not include or cover the issue either because it was not mutually agreed upon at first or that it is anticipated later on that we would work on if necessary that isn’t covered yet by the initial engagement.
Here are some great examples of additional billable outside-the-scope engagements:
- Additional Tax Resolution Steps- While we do not have any control of what the IRS or State Revenue Board decides, this may necessitate additional tax resolution relief steps and strategies based on the updated situation beyond the scope of work agreed upon while working your case. Therefore, we would advise you of these steps beforehand and of additional fees that would be billed as out of scope.
- Additional Amended Returns for the Past Years- There could be a situation beyond our control such as Amending Returns because of new information provided that was not previously available at the time we started agreeing to engagement or if a past tax issue surfaces beyond our control. Therefore, we would advise you of these steps beforehand and of additional fees that would be billed as out of scope.
Your fees seem high, why is that?
Our fees are reflected by the value, quality of service, results, trusted expertise, and the experience that our clients enjoy in making sure that they are able to reduce their hours of anxieties from tax issues and to simply focus on what they do best- operate their businesses.
Simply put, we do not take shortcuts and we ensure we do things the right way.
Partner with WiseUp Tax Advisory Group
I am an Accountant (CPA) or Bookkeeper that specializes in Virtual CFO, Bookkeeping, Cash Flow/Budgeting Advisory, etc. and would love to connect with you! How can we best be of mutual assistance and work with each other?
Since we focus on Tax Advisory & Resolution Services only as a specialization, we would refer out services that are related to Ongoing Accounting/Bookkeeping Advisory, Budgeting/Cash Flow Analysis, Month and Year End Financial Statement Reporting, Ongoing Payroll Tax Reporting Compliance Services (Non Tax Resolution Case), and Ongoing Sales Tax Compliance Reporting (Non Tax Resolution Case).
I'm a banker, financial advisor with a brokerage firm, insurance agent, or a business coach and would love to connect with you! How can we be of mutual of assistance and work with each other?
Since we deal with lots of clients that also have third party needs that can be related to their tax needs, then we refer out the specific needs in helping them achieve their goals and objectives. We would be a great fit if you have a client base that does need our Tax Problem Resolution or Tax Advisory Assistance Service per our services page.
I am an attorney that specializes with business, estate, real estate, health care, or IT law and would love to connect with you!
Since we deal with various cases that do involve a client that from time to time ask legal questions in the process, we would refer out to the attorney that would best be able to address those questions period in addition, we do not handle the legal services of entity formation and just only handle the tax side.
Lastly, we can provide third party support with our mutual clients which can also be included in their engagement.
I am a realtor or mortgage lender with a brokerage office and would love to connect with you! How can we best be of mutual assistance and work with each other?
Since we deal with lots of 1099 cases, this would be one of our major areas of our industrial expertise and that we do come across clients that will also have needs when it comes to real estate or mortgage. We do have a partner program which is specific to Realtors. Lastly, we do speaking engagements to real estate branch offices that are looking to invite tax professionals.
I am a payroll service says company and would love to connect with you! How can we best be of mutual assistance and work with each other?
Since we deal with businesses that do require payrolls set up as well as in our tax entity setup engagements, we do typically work with the best payroll services company possible that would best fit what they are looking for. If you end up having clients that need our tax assistance, we will be glad to be a resource for them.
I am a digital marketing coach or online coach and would love to connect with you! How can we best be of mutual assistance and work with each other?
We work with lots of technology and online coaches in our cases and that we would love to be part of upcoming speaking engagements such as online webinars, seminars, or master classes.
What would be the best way to coordinate a meeting with you?
The simplest way is to get on our calendar for a 15 minute one-on-one call. If you have met with any of our associates in a networking group or seminar, you may reach out to us directly by e-mail first.
What would be the Best way to Refer Clients to You?
We appreciate your sincerity in considering referring clients to us, it means a lot!
The easiest and most effective way is to have them go directly to our website link and to follow the steps there to book their call.
Alternatively, the second option is to do a referral introductory email and to have them reach out to us. Keep in mind, we will only follow up once this is done.
Security & Confidentiality
Could you please share more about your process and how you maintain confidentiality?
Our Associates are bound by confidentiality and we have governing rules both within our firm and by all applicable governing laws when it comes to confidentiality. Any documentation we receive from you will be uploaded in a Cloud-Based Client Portal Archive which is both HIPAA and IRS compliant and to ensure that your information is protected.
I realize that you will be asking questions or requesting documentation that are confidential to help me, but I'm not always comfortable in answering or providing them. How can you help me with this?
We understand where you come from and it is not easy to share information at first since we are getting to know each other. Just remember, our higher purpose is to simply make sure that we are working on the best results possible in delivering your project and to ensure that we are able to resolve the issues that have been causing you anxieties in the past.
What steps do you normally take when it comes to security and confidentiality?
We do an internal audit in our company to make sure that any and all passwords, payment information, and other items are only requested once and that it is programmed into softwares that do not allow for these information to be revealed.
For example, if we need to obtain username and passwords for a Tax Entity Setup Project such as for bank statements, then our Tax Advisory & Resolution Associate will request it from you directly and then have it programmed into the software that will automatically mask the password. There will be times that security codes will be requested due to banking security protocols, which at that point is the only thing we would request.
In short, we do not need to memorize passwords, payment information, etc and that it is requested just once (except if the password changes).
I see that you have employees and that they may be able to see confidential information. What steps do you take to ensure that my information is secure?
In protecting your information and ensuring your trust in working your case, we ensure that our employees that are assisting on your case have limited and pertinent access to information on a need to know basis.
We also have a system of safeguards, procedures, and conduct regular internal audit procedures in further protecting your information.
On a project such as a business incubator setup slash cleanup project? If your firm is helping to obtain bank and credit card statements more efficiently on my behalf, i'm concerned that your staff may have access to it and i don't want it spreading out elsewhere. How do you handle this?
Simply by only limiting our staff to use the applicable softwares necessary to be able to deliver on the projects that masks the password, payment information, and other confidential information. The staff do not have any access to that information.
What types of software do you use that will ensure my confidentiality?
We use a host of proprietary reputable softwares that we significantly invest in making sure that the security and confidentiality is maintained all throughout the engagement process.
If my mortgage lender, banker, financial advisor, attorney, or anyone else who's requesting tax documents from you, what do I need to do?
First off, this would constitute as a 3rd Party Request for Tax Documentation, which it will first require permission from the taxpayer in order to allow us to directly provide it to the 3rd Party.
We can do this in couple ways:
- You can download your PDF copy of the tax return documentation from your Client Portal Archive Account to provide to the 3rd Party requesting it. If you need for us to directly work with the 3rd Party, then it will constitute as a 3rd Party Support Fee (unless previously covered by engagement) and that we will have a Form 7216 3rd Party Authorization to Disclose Form signed by Taxpayer to authorize us to directly share your information with the 3rd Party.
I realized that you may have me fill out an IRS tax information authorization or power of attorney for when you work on my case. Is there a reason for this?
As a standard service in our package, we include IRS/State Revenue Board Correspondence Support to help assist on your behalf to deal with correspondence. In order to do this, we will need to have an IRS Information Authorization (8821) and State Tax Board Information Authorization to be able to accomplish this to be able to activate this with the IRS and State Revenue Board. This will allow us to keep on top of letters and also be able to request transcripts on your behalf.
Now if we are working on a Tax Resolution case and the case needs further representation (to figure out the WHY) of a certain tax issue, then we would do a Form 2848 Power of Attorney to allow us to represent you on your behalf to further investigate the issue and to obtain answers from the IRS or State Tax Board.
I hear about news of cyber theft security breaches and was wondering how prepared are you?
We always prepare ourselves and we continuously ensure that our Cybertheft Insurance is also up to date as well as safeguards and training in our systems.
Service
What is the Simplest Way to Get Started with You?
The easiest and simplest way to get started is to click on the “Book Your Call” Button below:
Why Do I Need to Book a Call with You?
Due to the increase in demand for our services and varying degrees of level of complexity of your case and needs, it would make sense for us to set time aside to dedicate time for discussion of your case.
Here are the main reasons why you would need to book a call:
- Limited availability: Many professionals, such as doctors, dentists, or attorneys have very busy schedules. Booking a call ensures that you’ll get the time and attention you need.
- Preparation time: Prior to our scheduled call, we would be sending over pre-questionnaires you will answer that will help us prepare for our call.
- Efficient use of time: By Booking a Call, this will also make use of our time and yours much more efficient and that we can address the matter at hand.
When you are ready to Book Your Call, you may simply click the button below:
What is the $450 Tax Advisory Pro (TAP) Phone Call and What does it Cover?
If your needs are more in alignment with a Tax Advisory Pro (TAP) Phone Call on a Consulting Basis, you may click the button below to learn more:
I am looking to just have my taxes done and don’t really need any advice beyond that. Is that something you can help with?
Because we do not offer Tax Preparation for Current Year as a stand-alone service, your best option at this point is to engage with us on a consulting basis such as enrolling with the Tax Advisory Pro (TAP) Phone Call Service.
In fact, we find that many of our clients have benefited by our TAP Consultation calls while they were able to prepare their own returns or work with a tax preparer with our game plan.
Especially for those who are just starting out, this would be a great option to explore.
To learn more about our Tax Advisory Pro (TAP) Service, you may click the button below:
Can you provide me an estimate quote, ballpark, fee range, approximation, or what the charges would be for your Plan Pro Monthly Subscription Packages?
Our fees for the Plan Pro Packages on average start from $2,500 per month depending on varying factors and level of complexities of the project involved.
If you are an Individual with a Single Member LLC or Self-Employed that is right now anticipating $750K or more in taxable income and need proactive tax planning meetings on an ongoing basis with a system to implement, you may click on the Learn More about the Personal Plan Pro button below:
LEARN MORE ABOUT WISEUP PERSONAL PLAN PRO (WPPP)
If you have a Corporation or Estate involved and also looking for proactive tax planning meetings on an ongoing basis with a system designed to help you reduce your taxes, you may click on the Learn More about the Corporate & Estate Plan Pro button below:
Can you provide me an estimate, quote, ballpark, fee range, approximation, or what the charges would be for your Tax Problem Resolution Package?
Our fees for the Tax Problem Resolution Packages start from $4,500+ depending on varying factors and level of complexities of the project involved.
To learn more about our process in how we help solve Tax Problems for our clients, please click the button below.
What types of service items are normally included in your Plan Pro Monthly Subscription Packages?
You may click on either the Learn more about Personal Plan Pro or Corporate and Estate Plan Pro buttons below:
What types of service items are normally included in your Tax Resolution Package?
You may click on Learn more about Tax Relief & Resolution Service button below:
I see that you have Tax Advisory Packages and all I need is pretty much Tax Filings and periodic Tax Advice. Do you have anything available that will fit what I need for now?
Unfortunately, we do not provide standalone tax preparation services.
We would recommend that you find another tax professional who focuses on tax preparation only if this is the only thing you need done.
However, if you are looking for per-diem tax advisory such as to help you along the way as you get your tax returns prepared by another preparer, you may always enroll in our Tax Advisory Pro (TAP) Call below:
BOOK YOUR TAX ADVISORY PRO (TAP) CALL NOW
If you truly need past tax problem resolution (i.e. more than 3+ years) and/or ongoing tax advisory outside of just filing tax returns, you may always explore our services below.
LEARN MORE ABOUT WISEUP TAX RESOLUTION RELIEF
I see that you have Tax Advisory Pro (TAP), Tax Resolution Relief Package, & Advisory Plan Pro Packages. Do you just have any packages that focus only on tax preparation?
Unfortunately, we do not provide standalone tax preparation services.
We would recommend that you find another tax professional who does not focus on tax preparation only if this is the only thing you need done.
However, we would first encourage you to Book A Call to be able to obtain a solid game plan for your situation so you can learn what else you may not have thought about outside of just filing tax returns.
If you truly need tax advisory outside or just filing tax returns, you can always start by enrolling in the custom reporting only package.
How do you normally communicate and maintain your relationships with your client base?
When we agree to mutually work together, we will first schedule an initial onboarding call to go over initial steps in obtaining the documentation that we will need to start the project. In the meantime, we provide periodic status updates by e-mail, text, and phone calls to communicate what we need to continue completing the project within the scope of our engagement. Lastly, we proactively provide unique and brief explanation loom videos that will help clarify any complex items involved with the project.
Do you help someone who has international tax reporting or advisory needs?
We primarily assist with US domestic tax cases. If it involves reporting to another country, then that would be outside of the services we would offer and would be best to seek someone else who handles that country.
I have so much tax documentation that I need to get you, but it's way too much time for me to scan on my end. Is there a way I can simply mail the document to you or just drop it off somewhere?
We always have a solution for everyone working with us!
With regards to tax documentation, if you are not able to scan all of your documentation, we do strongly suggest that you mail your documentation to our office address at:
WiseUp Tax Advisory Group
7700 Irvine Center Drive, Suite 800 PMB 164
Irvine, CA 92618
You may also visit our office location to drop-off or to pick-up your documentation. Before doing so, you will call our office number at 949-482-1347 and then you will ask the operators to help set you up for your office visit. Once we receive notification on our end that you have dropped off your documentation, we will scan them for you, and it will be uploaded into your Client Portal. Once it is uploaded, we’ll also notify you when they are ready for pick up.
When it comes to providing your services, do you have the ability to work remotely?
Yes, we actually prefer working remotely via phone or zoom calls and it is far more productive and efficient in delivering the best results for our clients. Our clients truly enjoy the convenience of not having to drive to us in the traffic and worry about the logistics involved in visiting a tax-professional in person.
I need someone who I can see and work with in-person or someone to visit me in-person. Is this something you are able to do?
Unfortunately, we do not do in-person appointments of any kind.
We only conduct our service remotely through Phone or Zoom Calls and we have a physical drop-off location with our office.
If this is the case where you do need in-person, then we would suggest you work with someone else who does.
How do you assist a client on working with deadlines on a current engagement?
We communicate using a follow up system to ensure that our clients get more than advanced notice of what we need to complete the project before the deadline. In addition, we also notify them if there are estimated tax payment deadlines that are applicable to them so they can plan ahead of time.
What is your typical process for working with a newly onboarded client?
When we mutually agree to work together, we will first schedule an onboarding call to go over the initial steps in obtaining documentation that will need to start the project.
What advice should a prospective client consider before retaining a tax professional?
Our best advice to all potential clients out there is not to get caught up in pricing and instead treat this as an investment for their business and livelihoods, no different than a doctor or an attorney.
It is crucial to receive professional advice and assistance when it comes to tax matters. The tax codes are changing even more frequently, so up to date knowledge from the professional is even more critical.
Partnership and communication with the tax professional is also another component, as there will be items that will be asked from the client and timeliness will be key to help us deliver the best results to you.
While the tender stood that things do happen, the IRS and State Revenue Board do not generally excuse it.
Key questions to ask yourself:
- What do I want in my next tax professional?
- What does a successful relationship with my next tax professional look like?
- Am I willing to do what it takes to hire the best?
What and how should a prospective client think through and prepare before talking to a tax professional about their situation?
Key actions to take before take talking to a tax professional:
- Examine your relationship with your existing tax professional and if it is bringing you results, resolving anxieties, in what you’re looking to change.
- Take inventory of all the IRS/CA FTB letters received to this point and gather them together.
- Reflect on your personal and business matters and write down what you are looking to do with the next 12 months, goals to accomplish, in how are you planning to get there.
Thank you so much for your assistance in taking care of my tax needs! Where can I post a review?
We sincerely appreciate helping you on your project?
You may post a review on our Google business review page with a link below:
Thank you so much for your assistance in taking care of my tax needs! What is the best way for me to refer to your clients?
We sincerely appreciate helping you on your case!
The easiest and best way to refer us clients is by either introducing us via email or just simply providing our website link.
I am looking to Start a New LLC, Partnership, or Corporation. I either do not have any Financials or have messy Financials using my existing Accounting/Bookkeeping System. Can you help me with this?
Once you have completed this registering your new LLC or Corp, then we would be able to further assist you.
We do not provide Accounting or Bookkeeping Services at our firm and we would have you also onboard someone as well that can help you there. If you do not have one in mind, we can help assist in making the recommendation as we have access to a wealth of resources.
Once you have both the LLC or Corp registered and have an Accountant/Bookkeeper working relationship established, we can assist you further with our services.
You may take the next step by clicking on button below:
How come your CPA firm does not do accounting, bookkeeping, virtual CFO, audits, review, compilation, sales tax reporting and payroll services work?
Certified public accountants (CPAs) all vary in the type of services they provide.
Our specialty is tax advisory and resolution services – we take pride in our ability to help our clients solve worrisome tax issues.
We do have access to a referral network of accounting professionals who specialize in various types of CPA offerings depending on the scope and nature of projects involved. We work with them to help you solve your tax issues while they help you achieve your other goals.
Our referrals specialize in accounting advisory, bookkeeping, virtual CFO cash flow budgeting analysis, month-end, or quarter end financial statements reporting, audits, reviews, compilations, sales tax reporting, and payroll processing needs.
I am in the process of getting a new house or refinancing my loan. I need an investor accreditation letter and my banker or mortgage lender requires a certification letter from a CPA of my financial health. Is this something you can help me with?
Unfortunately, we do not do services that involve audits, reviews, compilations, or attestation engagements such as writing a certification letter.
We recommend that you work with your bank or lender and have them conduct their own due diligence in assessing your credit worthiness.
Do you offer audit defense as part of your packages and if so what will it cover?
Yes, we do as a standard part of our package. The IRS, regardless of whether the return was done correctly or not, has its own set of processes where it randomly selects a previously filed tax return for examination based on several factors on what was reported with the information provided at the time. This is to cover for our expertise and time in case it does get selected and to help you on your goal to resolve the correspondence examination.
I am a resident in another state and would love your assistance. Do you have the ability to work outside California?
Background , Experience & Certificate :
What education and/or training do you have that relates to what you do as tax professionals?
How did you get started doing this type of work?
What license do you currently have?
What types of insurance and businesses permits does your firm have?
Because we are in a very highly regulated industry as tax advisory and resolution professionals, we carry the following insurance: Professional liability, E&O (Errors and Omissions), Cybertheft, Property and Casualty, and Worker’s Compensation insurance. In addition, we also carry applicable city business permit to operate (i.e., City of Irvine).
How long have you been in this profession?
What types of industries have you had the most experience with?
What types of clients have you worked with in the past?
We have worked with clients such as small to midsize companies, individuals, and estates. However, we are focused on working within our industrial specialties such as with realtors, online coaches, tech professionals, attorneys and healthcare professionals.
What types of engagements do you enjoy the most?
We have experienced the most success when it comes to helping people resolve their tax issues and helping them set up a system that will achieve ongoing success and reduce overall anxiety when dealing with taxes.
Our goal is to help our clients achieve good standing with the IRS or State Tax Board and to minimize their taxes through our proactive tax advisory services.
We truly enjoy helping people see exactly what is going on with their case with the IRS or State Tax Board by coaching and guiding on actionable steps to successfully navigate their way out of these tax situations
I am interested in working with WiseUp Tax Group! How do I submit my resume?
At this moment, in time, we are looking to onboard for key positions to build our client success relationship department:
- Certified Public Accountant (CPA) or Enrolled Agent (EA) Tax resolution associate.
- Certified Public Accountant (CPA) or Enrolled Agent (EA) Tax advisory associate.
- Client Case Success Relationship Manager.
You may submit your resume to info@wiseuptax.com and the subject line please write “CPA or EA tax resolution candidate (first and last name of candidate)”
Due to high volume of calls, please do not call to inquire. We will reach out to you once we’ve selected you for an interview.
How do you keep up-to-date with the latest news from the IRS, State, Revenue Boards, or any other new Tax updates?
We take pride and have a fiduciary duty to our clients to allocate substantial amount of time and resources in attending multiple continuing education, conferences, and courses in order to keep ourselves up-to-date with the IRS, State Revenue Board, or any other new Tax Updates.
We believe in quality control when it comes to our delivery and execution for our tax advisory and resolution projects.
Fees :
How do you normally structure your fees per engagement type?
Generally, we have a value based flat fee pricing structure to cover work scope items before any applicable out of scope or ad hoc hourly consulting fees.
We will further advise you which items would be covered by our engagement versus not covered in our engagement letters (contracts).
We generally do not charge hourly rates unless it is a one time engagement where we do not anticipate a recurring engagement and on a per-diem basis.
What forms of payment do you accept?
We accept all major credit cards (American Express, Discover, Visa, MasterCard), Wire Transfer, Apple or Google Pay, E-Check, Money Orders, Cashier’s check, and Zelle payments.
Please note that on engagement with monthly payments, you will be required to be on auto debit authorization.
On credit cards or wire transfers, we do charge an extra 4% to cover the fees associated with processing the transactions on auto debits or wire transfer.
Why do you adopt value-based pricing over just charging hourly?
We adopt this because we find we are able to better focus on delivering excellent value, quality of service, and results rather than time spent. Simply put, it’s a win-win solution that reduces the anxiety for both sides and to focus on delivering the best results possible.
There are some tax professionals that don’t charge retainer like you do. Is there a reason why you charge retainer upfront?
Every tax professional have different approaches on how they do business.
Because we are are in a very highly regulated industry and that we do have staffing, overhead costs, and contingencies to consider when first delivering on projects, charging retainer upfront helps us help you in covering the costs associated with delivering you the best results possible.
Do you offer flexible payment plans for your fees?
We do offer flexible payment plans. Typically, we require monthly payments with an auto debit authorization agreement after the initial enrollment fee is paid if you are not able to do the total amount up front.
If you do not wish to make auto debit monthly payments, you may simply have the option to pay the entire amount up front or half down to start with and the remainder due within 30 days (auto-debit authorization required).
Either way, we will work with you on what makes sense for both parties.
I don't like to do monthly payments. Do you have an option for me to just make a lump sum payment instead?
Absolutely, you can definitely do a lump sum payment instead. You may do half up front first, then half due 30 days later.
I see that you have a policy for monthly payments that you must be on auto-debit. Can I just manually pay my invoice instead?
Our policy is to have our clients on auto-debit for those on monthly plans with us. This is to ensure that we can focus on delivering the best quality and results possible on a given project.
Alternatively, if you wish to not pay monthly, you may instead pay a lump sum amount to opt out of auto-debit.
Do you provide any professional offers?
We believe that our service is more than enough to provide the value, quality of service, and the results that do not necessitate promotional offers.
Will the these fees on the project ever exceeded the price I initially quoted?
Generally speaking, our project engagements are determined by variety of factors such as project complexity, length, resources required, and value provided to the client. Because every project is unique, there may be projects that require additional time or services outside the scope of the original engagement. In these situations, we will communicate with you that additional fees may be due.
In short, the initial project scope and work covered as agreed upon will always be the fees covered in the engagement letter, but if anything outside of it is not covered and is required to be delivered upon, then additional fees or new engagement will apply.
What do you mean by when you charge for a service item “outside the scope of the engagement”? Can you give me an example?
If something is “outside the scope” of our original engagement, it means that the project we agreed to work on when you first engaged us did not include or cover the issue either because it was not mutually agreed upon at first or that it is anticipated later on that we would work on if necessary that isn’t covered yet by the initial engagement.
Here are some great examples of additional billable outside-the-scope engagements:
- Additional Tax Resolution Steps- While we do not have any control of what the IRS or State Revenue Board decides, this may necessitate additional tax resolution relief steps and strategies based on the updated situation beyond the scope of work agreed upon while working your case. Therefore, we would advise you of these steps beforehand and of additional fees that would be billed as out of scope.
- Additional Amended Returns for the Past Years- There could be a situation beyond our control such as Amending Returns because of new information provided that was not previously available at the time we started agreeing to engagement or if a past tax issue surfaces beyond our control. Therefore, we would advise you of these steps beforehand and of additional fees that would be billed as out of scope.
Your fees seem high, why is that?
Our fees are reflected by the value, quality of service, results, trusted expertise, and the experience that our clients enjoy in making sure that they are able to reduce their hours of anxieties from tax issues and to simply focus on what they do best- operate their businesses.
Simply put, we do not take shortcuts and we ensure we do things the right way.
Partner with WiseUp Tax Advisory Group
I am an Accountant (CPA) or Bookkeeper that specializes in Virtual CFO, Bookkeeping, Cash Flow/Budgeting Advisory, etc. and would love to connect with you! How can we best be of mutual assistance and work with each other?
Since we focus on Tax Advisory & Resolution Services only as a specialization, we would refer out services that are related to Ongoing Accounting/Bookkeeping Advisory, Budgeting/Cash Flow Analysis, Month and Year End Financial Statement Reporting, Ongoing Payroll Tax Reporting Compliance Services (Non Tax Resolution Case), and Ongoing Sales Tax Compliance Reporting (Non Tax Resolution Case).
I'm a banker, financial advisor with a brokerage firm, insurance agent, or a business coach and would love to connect with you! How can we be of mutual of assistance and work with each other?
Since we deal with lots of clients that also have third party needs that can be related to their tax needs, then we refer out the specific needs in helping them achieve their goals and objectives. We would be a great fit if you have a client base that does need our Tax Problem Resolution or Tax Advisory Assistance Service per our services page.
I am an attorney that specializes with business, estate, real estate, health care, or IT law and would love to connect with you!
Since we deal with various cases that do involve a client that from time to time ask legal questions in the process, we would refer out to the attorney that would best be able to address those questions period in addition, we do not handle the legal services of entity formation and just only handle the tax side.
Lastly, we can provide third party support with our mutual clients which can also be included in their engagement.
I am a realtor or mortgage lender with a brokerage office and would love to connect with you! How can we best be of mutual assistance and work with each other?
Since we deal with lots of 1099 cases, this would be one of our major areas of our industrial expertise and that we do come across clients that will also have needs when it comes to real estate or mortgage. We do have a partner program which is specific to Realtors. Lastly, we do speaking engagements to real estate branch offices that are looking to invite tax professionals.
I am a payroll service says company and would love to connect with you! How can we best be of mutual assistance and work with each other?
Since we deal with businesses that do require payrolls set up as well as in our tax entity setup engagements, we do typically work with the best payroll services company possible that would best fit what they are looking for. If you end up having clients that need our tax assistance, we will be glad to be a resource for them.
I am a digital marketing coach or online coach and would love to connect with you! How can we best be of mutual assistance and work with each other?
We work with lots of technology and online coaches in our cases and that we would love to be part of upcoming speaking engagements such as online webinars, seminars, or master classes.
What would be the best way to coordinate a meeting with you?
The simplest way is to get on our calendar for a 15 minute one-on-one call. If you have met with any of our associates in a networking group or seminar, you may reach out to us directly by e-mail first.
What would be the Best way to Refer Clients to You?
We appreciate your sincerity in considering referring clients to us, it means a lot!
The easiest and most effective way is to have them go directly to our website link and to follow the steps there to book their call.
Alternatively, the second option is to do a referral introductory email and to have them reach out to us. Keep in mind, we will only follow up once this is done.
Security & Confidentiality
Could you please share more about your process and how you maintain confidentiality?
Our Associates are bound by confidentiality and we have governing rules both within our firm and by all applicable governing laws when it comes to confidentiality. Any documentation we receive from you will be uploaded in a Cloud-Based Client Portal Archive which is both HIPAA and IRS compliant and to ensure that your information is protected.
I realize that you will be asking questions or requesting documentation that are confidential to help me, but I'm not always comfortable in answering or providing them. How can you help me with this?
We understand where you come from and it is not easy to share information at first since we are getting to know each other. Just remember, our higher purpose is to simply make sure that we are working on the best results possible in delivering your project and to ensure that we are able to resolve the issues that have been causing you anxieties in the past.
What steps do you normally take when it comes to security and confidentiality?
We do an internal audit in our company to make sure that any and all passwords, payment information, and other items are only requested once and that it is programmed into softwares that do not allow for these information to be revealed.
For example, if we need to obtain username and passwords for a Tax Entity Setup Project such as for bank statements, then our Tax Advisory & Resolution Associate will request it from you directly and then have it programmed into the software that will automatically mask the password. There will be times that security codes will be requested due to banking security protocols, which at that point is the only thing we would request.
In short, we do not need to memorize passwords, payment information, etc and that it is requested just once (except if the password changes).
I see that you have employees and that they may be able to see confidential information. What steps do you take to ensure that my information is secure?
In protecting your information and ensuring your trust in working your case, we ensure that our employees that are assisting on your case have limited and pertinent access to information on a need to know basis.
We also have a system of safeguards, procedures, and conduct regular internal audit procedures in further protecting your information.
On a project such as a business incubator setup slash cleanup project? If your firm is helping to obtain bank and credit card statements more efficiently on my behalf, i'm concerned that your staff may have access to it and i don't want it spreading out elsewhere. How do you handle this?
Simply by only limiting our staff to use the applicable softwares necessary to be able to deliver on the projects that masks the password, payment information, and other confidential information. The staff do not have any access to that information.
What types of software do you use that will ensure my confidentiality?
We use a host of proprietary reputable softwares that we significantly invest in making sure that the security and confidentiality is maintained all throughout the engagement process.
If my mortgage lender, banker, financial advisor, attorney, or anyone else who's requesting tax documents from you, what do I need to do?
First off, this would constitute as a 3rd Party Request for Tax Documentation, which it will first require permission from the taxpayer in order to allow us to directly provide it to the 3rd Party.
We can do this in couple ways:
- You can download your PDF copy of the tax return documentation from your Client Portal Archive Account to provide to the 3rd Party requesting it. If you need for us to directly work with the 3rd Party, then it will constitute as a 3rd Party Support Fee (unless previously covered by engagement) and that we will have a Form 7216 3rd Party Authorization to Disclose Form signed by Taxpayer to authorize us to directly share your information with the 3rd Party.
I realized that you may have me fill out an IRS tax information authorization or power of attorney for when you work on my case. Is there a reason for this?
As a standard service in our package, we include IRS/State Revenue Board Correspondence Support to help assist on your behalf to deal with correspondence. In order to do this, we will need to have an IRS Information Authorization (8821) and State Tax Board Information Authorization to be able to accomplish this to be able to activate this with the IRS and State Revenue Board. This will allow us to keep on top of letters and also be able to request transcripts on your behalf.
Now if we are working on a Tax Resolution case and the case needs further representation (to figure out the WHY) of a certain tax issue, then we would do a Form 2848 Power of Attorney to allow us to represent you on your behalf to further investigate the issue and to obtain answers from the IRS or State Tax Board.
I hear about news of cyber theft security breaches and was wondering how prepared are you?
We always prepare ourselves and we continuously ensure that our Cybertheft Insurance is also up to date as well as safeguards and training in our systems.
Service
What is the Simplest Way to Get Started with You?
The easiest and simplest way to get started is to click on the “Book Your Call” Button below:
Why Do I Need to Book a Call with You?
Due to the increase in demand for our services and varying degrees of level of complexity of your case and needs, it would make sense for us to set time aside to dedicate time for discussion of your case.
Here are the main reasons why you would need to book a call:
- Limited availability: Many professionals, such as doctors, dentists, or attorneys have very busy schedules. Booking a call ensures that you’ll get the time and attention you need.
- Preparation time: Prior to our scheduled call, we would be sending over pre-questionnaires you will answer that will help us prepare for our call.
- Efficient use of time: By Booking a Call, this will also make use of our time and yours much more efficient and that we can address the matter at hand.
When you are ready to Book Your Call, you may simply click the button below:
What is the $450 Tax Advisory Pro (TAP) Phone Call and What does it Cover?
If your needs are more in alignment with a Tax Advisory Pro (TAP) Phone Call on a Consulting Basis, you may click the button below to learn more:
I am looking to just have my taxes done and don’t really need any advice beyond that. Is that something you can help with?
Because we do not offer Tax Preparation for Current Year as a stand-alone service, your best option at this point is to engage with us on a consulting basis such as enrolling with the Tax Advisory Pro (TAP) Phone Call Service.
In fact, we find that many of our clients have benefited by our TAP Consultation calls while they were able to prepare their own returns or work with a tax preparer with our game plan.
Especially for those who are just starting out, this would be a great option to explore.
To learn more about our Tax Advisory Pro (TAP) Service, you may click the button below:
Can you provide me an estimate quote, ballpark, fee range, approximation, or what the charges would be for your Plan Pro Monthly Subscription Packages?
Our fees for the Plan Pro Packages on average start from $2,500 per month depending on varying factors and level of complexities of the project involved.
If you are an Individual with a Single Member LLC or Self-Employed that is right now anticipating $750K or more in taxable income and need proactive tax planning meetings on an ongoing basis with a system to implement, you may click on the Learn More about the Personal Plan Pro button below:
LEARN MORE ABOUT WISEUP PERSONAL PLAN PRO (WPPP)
If you have a Corporation or Estate involved and also looking for proactive tax planning meetings on an ongoing basis with a system designed to help you reduce your taxes, you may click on the Learn More about the Corporate & Estate Plan Pro button below:
Can you provide me an estimate, quote, ballpark, fee range, approximation, or what the charges would be for your Tax Problem Resolution Package?
Our fees for the Tax Problem Resolution Packages start from $4,500+ depending on varying factors and level of complexities of the project involved.
To learn more about our process in how we help solve Tax Problems for our clients, please click the button below.
What types of service items are normally included in your Plan Pro Monthly Subscription Packages?
You may click on either the Learn more about Personal Plan Pro or Corporate and Estate Plan Pro buttons below:
What types of service items are normally included in your Tax Resolution Package?
You may click on Learn more about Tax Relief & Resolution Service button below:
I see that you have Tax Advisory Packages and all I need is pretty much Tax Filings and periodic Tax Advice. Do you have anything available that will fit what I need for now?
Unfortunately, we do not provide standalone tax preparation services.
We would recommend that you find another tax professional who focuses on tax preparation only if this is the only thing you need done.
However, if you are looking for per-diem tax advisory such as to help you along the way as you get your tax returns prepared by another preparer, you may always enroll in our Tax Advisory Pro (TAP) Call below:
BOOK YOUR TAX ADVISORY PRO (TAP) CALL NOW
If you truly need past tax problem resolution (i.e. more than 3+ years) and/or ongoing tax advisory outside of just filing tax returns, you may always explore our services below.
LEARN MORE ABOUT WISEUP TAX RESOLUTION RELIEF
I see that you have Tax Advisory Pro (TAP), Tax Resolution Relief Package, & Advisory Plan Pro Packages. Do you just have any packages that focus only on tax preparation?
Unfortunately, we do not provide standalone tax preparation services.
We would recommend that you find another tax professional who does not focus on tax preparation only if this is the only thing you need done.
However, we would first encourage you to Book A Call to be able to obtain a solid game plan for your situation so you can learn what else you may not have thought about outside of just filing tax returns.
If you truly need tax advisory outside or just filing tax returns, you can always start by enrolling in the custom reporting only package.
How do you normally communicate and maintain your relationships with your client base?
When we agree to mutually work together, we will first schedule an initial onboarding call to go over initial steps in obtaining the documentation that we will need to start the project. In the meantime, we provide periodic status updates by e-mail, text, and phone calls to communicate what we need to continue completing the project within the scope of our engagement. Lastly, we proactively provide unique and brief explanation loom videos that will help clarify any complex items involved with the project.
Do you help someone who has international tax reporting or advisory needs?
We primarily assist with US domestic tax cases. If it involves reporting to another country, then that would be outside of the services we would offer and would be best to seek someone else who handles that country.
I have so much tax documentation that I need to get you, but it's way too much time for me to scan on my end. Is there a way I can simply mail the document to you or just drop it off somewhere?
We always have a solution for everyone working with us!
With regards to tax documentation, if you are not able to scan all of your documentation, we do strongly suggest that you mail your documentation to our office address at:
WiseUp Tax Advisory Group
7700 Irvine Center Drive, Suite 800 PMB 164
Irvine, CA 92618
You may also visit our office location to drop-off or to pick-up your documentation. Before doing so, you will call our office number at 949-482-1347 and then you will ask the operators to help set you up for your office visit. Once we receive notification on our end that you have dropped off your documentation, we will scan them for you, and it will be uploaded into your Client Portal. Once it is uploaded, we’ll also notify you when they are ready for pick up.
When it comes to providing your services, do you have the ability to work remotely?
Yes, we actually prefer working remotely via phone or zoom calls and it is far more productive and efficient in delivering the best results for our clients. Our clients truly enjoy the convenience of not having to drive to us in the traffic and worry about the logistics involved in visiting a tax-professional in person.
I need someone who I can see and work with in-person or someone to visit me in-person. Is this something you are able to do?
Unfortunately, we do not do in-person appointments of any kind.
We only conduct our service remotely through Phone or Zoom Calls and we have a physical drop-off location with our office.
If this is the case where you do need in-person, then we would suggest you work with someone else who does.
How do you assist a client on working with deadlines on a current engagement?
We communicate using a follow up system to ensure that our clients get more than advanced notice of what we need to complete the project before the deadline. In addition, we also notify them if there are estimated tax payment deadlines that are applicable to them so they can plan ahead of time.
What is your typical process for working with a newly onboarded client?
When we mutually agree to work together, we will first schedule an onboarding call to go over the initial steps in obtaining documentation that will need to start the project.
What advice should a prospective client consider before retaining a tax professional?
Our best advice to all potential clients out there is not to get caught up in pricing and instead treat this as an investment for their business and livelihoods, no different than a doctor or an attorney.
It is crucial to receive professional advice and assistance when it comes to tax matters. The tax codes are changing even more frequently, so up to date knowledge from the professional is even more critical.
Partnership and communication with the tax professional is also another component, as there will be items that will be asked from the client and timeliness will be key to help us deliver the best results to you.
While the tender stood that things do happen, the IRS and State Revenue Board do not generally excuse it.
Key questions to ask yourself:
- What do I want in my next tax professional?
- What does a successful relationship with my next tax professional look like?
- Am I willing to do what it takes to hire the best?
What and how should a prospective client think through and prepare before talking to a tax professional about their situation?
Key actions to take before take talking to a tax professional:
- Examine your relationship with your existing tax professional and if it is bringing you results, resolving anxieties, in what you’re looking to change.
- Take inventory of all the IRS/CA FTB letters received to this point and gather them together.
- Reflect on your personal and business matters and write down what you are looking to do with the next 12 months, goals to accomplish, in how are you planning to get there.
Thank you so much for your assistance in taking care of my tax needs! Where can I post a review?
We sincerely appreciate helping you on your project?
You may post a review on our Google business review page with a link below:
Thank you so much for your assistance in taking care of my tax needs! What is the best way for me to refer to your clients?
We sincerely appreciate helping you on your case!
The easiest and best way to refer us clients is by either introducing us via email or just simply providing our website link.
I am looking to Start a New LLC, Partnership, or Corporation. I either do not have any Financials or have messy Financials using my existing Accounting/Bookkeeping System. Can you help me with this?
Once you have completed this registering your new LLC or Corp, then we would be able to further assist you.
We do not provide Accounting or Bookkeeping Services at our firm and we would have you also onboard someone as well that can help you there. If you do not have one in mind, we can help assist in making the recommendation as we have access to a wealth of resources.
Once you have both the LLC or Corp registered and have an Accountant/Bookkeeper working relationship established, we can assist you further with our services.
You may take the next step by clicking on button below:
How come your CPA firm does not do accounting, bookkeeping, virtual CFO, audits, review, compilation, sales tax reporting and payroll services work?
Certified public accountants (CPAs) all vary in the type of services they provide.
Our specialty is tax advisory and resolution services – we take pride in our ability to help our clients solve worrisome tax issues.
We do have access to a referral network of accounting professionals who specialize in various types of CPA offerings depending on the scope and nature of projects involved. We work with them to help you solve your tax issues while they help you achieve your other goals.
Our referrals specialize in accounting advisory, bookkeeping, virtual CFO cash flow budgeting analysis, month-end, or quarter end financial statements reporting, audits, reviews, compilations, sales tax reporting, and payroll processing needs.
I am in the process of getting a new house or refinancing my loan. I need an investor accreditation letter and my banker or mortgage lender requires a certification letter from a CPA of my financial health. Is this something you can help me with?
Unfortunately, we do not do services that involve audits, reviews, compilations, or attestation engagements such as writing a certification letter.
We recommend that you work with your bank or lender and have them conduct their own due diligence in assessing your credit worthiness.
Do you offer audit defense as part of your packages and if so what will it cover?
Yes, we do as a standard part of our package. The IRS, regardless of whether the return was done correctly or not, has its own set of processes where it randomly selects a previously filed tax return for examination based on several factors on what was reported with the information provided at the time. This is to cover for our expertise and time in case it does get selected and to help you on your goal to resolve the correspondence examination.